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BigBerri

Manchester software house. We build websites, web and mobile apps, MVPs and AI for UK businesses.

AI for Veterinary Practices

Answer Every Call Without Taking Anyone Away From the Consult Room

A veterinary practice runs on the phone, and the phone rings hardest exactly when the team is least able to answer it. We build AI phone agents, booking assistants and reminder automations for UK practices, designed around the one thing that must never be got wrong: an emergency reaching a person quickly.

The Problem

Where a veterinary practice loses time and customers

The phone competes with the consult room

Reception is checking in a nervous dog while three lines ring. Calls go unanswered at the busiest hours, and worried owners do not wait.

Out-of-hours calls need routing, not answering

Every call outside opening hours has to reach the right emergency provider, and a voicemail that nobody hears until morning is not a route.

Reminders and repeat prescriptions eat the day

Vaccination reminders, worming, flea treatment and repeat medication requests are high volume, entirely predictable, and still handled by hand.

Missed appointments cost clinician time

A no-show leaves a consult slot empty that cannot be recovered, and the waiting list is rarely worked because nobody has time.

What We Build

AI solutions for veterinary practices

Phone Answering With Emergency Triage

Answers every call, books routine appointments, and recognises the language of an emergency to escalate or direct the caller to your out-of-hours provider immediately, following the script your vets approve.

AI Voice Agents pricing and details

Website and WhatsApp Booking

Turns website enquiries into booked appointments, answers questions on prices, opening hours and what to bring, and collects new-client details before the first visit.

AI Chatbot Development pricing and details

Reminders, Recalls and Repeat Requests

Sends vaccination and treatment reminders, chases missed recalls, handles repeat prescription requests into your approval queue, and fills cancellations from the waiting list.

AI Automation pricing and details

Practice Management Integration

Connects to ezyVet, Provet Cloud, RxWorks, Animana or your own system so the agent works from live records rather than a copy, and nothing is re-keyed.

AI Integration pricing and details
Outcomes

What changes for your veterinary practice

  • Every call answered, including at the busiest hour
  • Emergencies routed to a person or your out-of-hours provider without delay
  • Reminders and repeat requests handled without reception time
  • Empty consult slots filled from the waiting list automatically
FAQ

Questions veterinary practices ask us

How does this work with the requirement to provide 24-hour emergency cover?

The RCVS Code requires veterinary surgeons in practice to take steps to provide 24-hour emergency first aid and pain relief, and its guidance is clear that this does not mean personally providing the service: clients may be directed to another appropriate service. An AI agent is built to do exactly that directing, quickly and consistently, using the wording your practice approves. It never assesses an animal, and your principal or practice manager should sign off the triage script before it goes live.

What happens if the caller has a genuine emergency?

The agent is configured with the emergency language your team specifies and escalates immediately, either transferring to a person or giving your out-of-hours provider's details. Escalation is designed first and tested before anything else goes live, because the cost of getting it wrong is not an inconvenience.

Can it book into our practice management system?

Where your system exposes an interface, yes, and the agent reads live availability and client records. Where it does not, it books into a synced calendar and your team confirms. We check what your platform actually allows on the discovery call rather than assuming, because that decides whether the agent can write back or only read.

What does AI cost for a veterinary practice?

Every project is a fixed price quoted after a free discovery call. Phone answering with triage is the smallest scope; adding live booking into your practice system is a larger one because it has to write to your diary safely. Reminder and recall automation is quoted per workflow. There is a one-off build fee, a monthly fee and call minutes.

Before You Get In Touch

What you can hold us to

Review our own live products, check our company registrations and read the commitments that shape a project. These give you concrete work and clear terms to discuss before booking a call.

Our own product

Writford

A workspace for UK legal firms connecting cited research, matter records, time recording and billing. The research workflow keeps source checking and professional review with the solicitor.

Explore Writford

Our own product

Let AI Browse

Tools for connecting shopping assistants with storefront product, cart and checkout actions. Its WordPress and storefront integrations show the kind of connected web workflows we build.

Explore Let AI BrowseRead the LetAIBrowse case study

What the discovery call actually is

Thirty minutes, free, no obligation and no salesperson. You describe what is costing you time or customers, we ask about the systems involved, and you leave with an honest view of whether this is worth doing. We regularly end that call by saying the tool you already pay for covers it.

You own the result

The code, the repository and the accounts are set up in your company name rather than ours, and they are yours on completion and full payment. Nothing runs on infrastructure we control, so ending the relationship does not end the thing we built.

A fixed price, never a day rate

Every project is quoted as a fixed price with a written scope after the call, so an over-run is our problem rather than yours. If the scope changes, we say so and re-quote before doing the work, not after.

Where your data sits

In the UK or EU, under a data processing agreement, kept only as long as you specify. Any model provider we rely on is named as a sub-processor rather than left implicit, and we will tell you plainly where something you have asked for would put a commitment of yours at risk.

What happens when it goes wrong

Agreed before launch rather than negotiated during an incident: what is covered, how quickly we respond, and what counts as new work. Every build has a defined escalation to a person, because the failure that costs you is the one nobody noticed.

Two things you can check

Big Berri Limited is registered in England and Wales, company number 16562429, and registered with the Information Commissioner's Office under reference ZC119995. Both are public registers. Look us up rather than taking our word for it.

See what AI would do for your veterinary practice

A free 30-minute discovery call. We map where you lose time and customers today, and give you a fixed price for fixing it.

Book a Free Discovery Call
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