Manchester software house. We build websites, web and mobile apps, MVPs and AI for UK businesses.
A letting agency receives viewing requests, maintenance reports and tenancy questions through the same small team. We build phone answering, enquiry chat and follow-up workflows around your approved property information and escalation rules. Bookings depend on verified diary access; legal decisions and client-money transactions remain with your staff. England’s Tenant Fees Act and Renters’ Rights reforms need different scripts from rules in Scotland, Wales and Northern Ireland, so the property’s jurisdiction is part of the scope.
A negotiator conducting a viewing cannot also answer every maintenance call. Capture the property, contact details, preferred viewing times and a concise issue description in separate queues, so an urgent report does not disappear among applicant enquiries.
GOV.UK says property agents in England who hold client money must join an approved client money protection scheme. That requirement does not itself ban automation. Our proposed enquiry system does not take payments, transfer deposits or promise refunds: it routes those transactions to the agency’s authorised team.
GOV.UK’s Tenant Fees Act guidance describes permitted payments for applicable tenancies in England. A chatbot should use the agency’s reviewed wording, not construct a new charge or apply English rules to a Welsh or Scottish property. Disputed charges and individual legal questions go to a person.
The first phase of England’s Renters’ Rights reforms took effect on 1 May 2026. The government’s implementation roadmap describes the move to assured periodic tenancies. We review wording about tenancy dates and follow-up with your team rather than sending obsolete fixed-term renewal prompts automatically.
Captures viewing requests and maintenance reports, offers only verified available slots, and routes urgent reports using your written escalation process. If the diary is unavailable it records a request for staff confirmation rather than inventing a booking.
AI Voice Agents pricing and detailsUses approved listing details and branch policies to answer practical questions, collect a viewing request or log a maintenance issue. It does not give tenancy advice, decide applicant eligibility or handle a disputed charge.
AI Chatbot Development pricing and detailsSends viewing reminders, follows up outstanding contractor updates and flags tenancy administration or rent-review tasks on dates your team approves. It does not issue possession notices, change rent or make legal decisions.
AI Automation pricing and detailsWe assess your CRM, maintenance platform and portal lead permissions before proposing an integration. Where an authorised API is available, approved records can be updated; otherwise a structured confirmation queue keeps staff in control.
AI Integration pricing and detailsThis proposed system does neither. It can present your approved explanation and direct someone to your authorised payment process, but it does not take a deposit, transfer money or promise a refund. Client money protection obligations are assessed by your agency; they are not evidence that every automated transaction is legally prohibited.
Only from approved information for the property’s jurisdiction. The Tenant Fees Act guidance referenced here applies to England. We use separate policies for other UK nations and send individual disputes or legal interpretation to your staff.
For English properties we review the current government guidance with your agency and remove obsolete fixed-term renewal wording where the periodic-tenancy rules apply. Your team approves scripts and administration dates; the system does not serve legal notices or decide whether a tenancy can end.
No. It records the report and routes it using your urgency rules, with a clear fallback contact when transfer fails. It does not diagnose hazards, assure a tenant that a property is safe, or replace an emergency service. We test ambiguous reports and failed transfers before release.
Choose a single measurable workflow, such as viewing requests for one branch. Bring your diary system, approved listing source, out-of-hours contact and recent examples of missed enquiries to a free discovery call. We agree a written scope and fixed quote once access and handover requirements are understood.
A booking chatbot is only as good as the diary it writes to and the rules it works under. What decides whether one works for your business, and what it must never book.
Zapier prices by the task, and its own documentation is precise about what counts as one and what does not. Worked through against a custom build’s flat running cost.
What drives the cost of adding AI to a system you already run: what the target platform actually exposes, read versus write access, and where legacy software changes the number.
Review our own live products, check our company registrations and read the commitments that shape a project. These give you concrete work and clear terms to discuss before booking a call.
Our own product
A workspace for UK legal firms connecting cited research, matter records, time recording and billing. The research workflow keeps source checking and professional review with the solicitor.
Explore WritfordOur own product
Tools for connecting shopping assistants with storefront product, cart and checkout actions. Its WordPress and storefront integrations show the kind of connected web workflows we build.
Explore Let AI BrowseRead the LetAIBrowse case studyThirty minutes, free, no obligation and no salesperson. You describe what is costing you time or customers, we ask about the systems involved, and you leave with an honest view of whether this is worth doing. We regularly end that call by saying the tool you already pay for covers it.
The code, the repository and the accounts are set up in your company name rather than ours, and they are yours on completion and full payment. Nothing runs on infrastructure we control, so ending the relationship does not end the thing we built.
Every project is quoted as a fixed price with a written scope after the call, so an over-run is our problem rather than yours. If the scope changes, we say so and re-quote before doing the work, not after.
In the UK or EU, under a data processing agreement, kept only as long as you specify. Any model provider we rely on is named as a sub-processor rather than left implicit, and we will tell you plainly where something you have asked for would put a commitment of yours at risk.
Agreed before launch rather than negotiated during an incident: what is covered, how quickly we respond, and what counts as new work. Every build has a defined escalation to a person, because the failure that costs you is the one nobody noticed.
Big Berri Limited is registered in England and Wales, company number 16562429, and registered with the Information Commissioner's Office under reference ZC119995. Both are public registers. Look us up rather than taking our word for it.
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